What is a Yeoman?›
The title of Yeoman has a long history. In medieval England, a yeoman was a free-born attendant to a person of high rank — not a knight, not a servant, but a skilled, trusted hand who kept things running so their principal could lead without distraction. Dependable, capable, and operating behind the scenes.
In the United States Navy, Yeoman (abbreviated YN) is an official enlisted rating — a job title for the administrative specialists who handle correspondence, records, personnel files, and the paperwork backbone that keeps a command functioning. It is one of the oldest ratings in the U.S. Navy, and one of the most essential. Diana served as a Yeoman in the Navy, bringing that same discipline, precision, and commitment to every client she supports today.
Modern Yeoman carries both meanings: the trusted skilled hand who keeps your business running, and the professional administrative backbone that makes leadership possible.
What does "fractional" mean?›
Fractional means that my time and focus are dedicated to your business for a fraction of a full workday — structured around your retainer tier. Rather than hiring a full-time administrative employee who works 40 hours a week, you get a set number of dedicated hours each month applied directly to your highest-priority needs. You get the expertise and commitment of a dedicated executive assistant, scaled to exactly what your business requires — nothing more, nothing wasted.
Can you be my personal assistant?›
That's not what I do, and the distinction matters. A personal assistant manages the personal and lifestyle needs of an individual — scheduling personal appointments, personal errands, household coordination, and similar tasks. An executive administrative assistant — which is what I am — supports the operational and business needs of a professional or organization. I handle inbox management, CRM maintenance, vendor coordination, invoice processing, client communications, and the backend infrastructure that keeps your business running. If you're looking for business administrative support, I'm your person. If you need someone to manage your personal life, I'd encourage you to find a specialist who focuses on that work.
How is Modern Yeoman different from a virtual assistant?›
Most virtual assistants are task-executors — you tell them what to do and they do it. Modern Yeoman operates at an executive level: with 20+ years of C-suite support and a corporate EA background, I anticipate needs, flag problems before they become issues, and make judgment calls that align with your business priorities. It's the difference between a dispatcher and a co-pilot.
What does a typical retainer engagement look like?›
Most clients start with the Essential (10 hrs/month) or Growth (15 hrs/month) retainer. We begin with a discovery call to understand your business, pain points, and priorities. From there I develop a working rhythm that fits your operation. The Premium tier (25 hrs/month) is ideal for businesses needing comprehensive, priority operational support.
Do you offer project-based or one-off support?›
Yes. A-La Carte / Project-Based support is available for non-retainer clients who need one-off or specialized support. There is a 2-hour minimum per engagement, billed in 30-minute increments thereafter. Existing retainer clients who need additional hours beyond their plan receive a preferred overage rate. Custom packages are also available upon request.
How does A-La Carte / ad hoc pricing work?›
A-La Carte engagements are billed hourly with a 2-hour minimum per engagement. After the initial 2 hours, time is billed in 30-minute increments — so you're never paying for unused fractions of an hour. This structure is designed for clients who need occasional or specialized support without committing to a monthly retainer. Pricing is available upon request. If your needs are recurring and predictable, a retainer is almost always the more cost-effective path — reach out and we can talk through what makes sense for your situation.
What's the difference between A-La Carte and retainer overage support?›
The A-La Carte option is for non-retainer clients who need project-based or one-off support — it carries a 2-hour minimum per engagement, billed in 30-minute increments thereafter. The overage option is a preferred rate exclusively for existing retainer clients who exceed their monthly hours, and is one of the benefits of a retainer partnership. Reach out for a full pricing conversation.
How quickly can you get started?›
Generally within one to two weeks of our initial consultation. Onboarding is lightweight — I'll ask for access to the tools and accounts I need, and we'll do a working session to align on priorities. From there, I'm operational and ready to go.
What tools do you work with?›
I'm tool-agnostic and work within your existing stack. Common tools include: Email: Gmail, Outlook, Apple Mail · Calendar: Google Calendar, Outlook, Calendly · Project Management: Asana, Trello, Monday.com, ClickUp · Communication: Slack, Microsoft Teams, Zoom · Invoicing: QuickBooks, FreshBooks, Wave, HoneyBook · File Management: Google Drive, Dropbox, OneDrive. If you use something different, I adapt quickly.
Is there a long-term commitment?›
No. Retainer engagements are month-to-month. I don't believe in locking clients into long-term contracts — the work should speak for itself. Project-based engagements are scoped individually with clear deliverables and timelines.
What does onboarding look like?›
Getting started is straightforward. First, we schedule a discovery call to assess your needs and make sure we're a good fit. If we move forward, I'll send a proposal and service agreement. From there, you'll complete a short onboarding intake form and grant me access to the tools I'll be working in. Within the first 30 days we do a check-in to review the workflow and make any adjustments — and then we settle into a rhythm with ongoing monthly reviews to keep things running smoothly.
How do you handle confidentiality?›
All engagements include a mutual NDA. With a background supporting C-suite executives, I handle sensitive business information with the same discretion and professionalism expected at the highest levels of leadership. Confidentiality is non-negotiable.
What industries do you serve?›
My background spans corporate EA and HR coordination across multiple industries. I work best with small business owners, founders, and entrepreneurs who need consistent, high-quality executive administrative support — regardless of industry. If you're running a business and spending time on admin instead of leading, I can help.
